
The Innokin device and its accessories should remain dry. The mouthpiece should be maintained regularly. Clean batteries, mouthpieces and all accessories regularly with a dry cloth and never immerse them in any liquid for any reason. When not in use, store your device and accessories in a clean, dry, cool place.
Store your Innokin Battery in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your Innokin Battery in direct sunlight or near sources of heat. Keep your Innokin Battery dry and do not allow it to contact liquid.
Please note any quality DC 5V 1A/2A wall charger will be workable for your Innokin device, as long as it is CE/UL/FCC certified, high quality and authentic one.
The battery life will depend on how often you use the device. After 1 year since you started using your Innokin device, we suggest replacing you battery due to normal wear and tear. Our warranty covers batteries for up to 6 months. For more information, please visit our warranty page.
Individual usage will vary.
The wire inside the atomizer has a service life. The service life of the atomizer varies according to different usage and frequency.
In order for a better vaping experience and long service life of the atomizer, you could maintain your atomizer as the following tips:
Coils can be changed as often as you like. They can be changed when you notice a decrease in flavour, or until they completely stop working! Normally you will be able to tell from the taste (burnt, loss of flavour etc.) when it is time for them to change the coil.
If you're in the US, you can purchase accessories for your atomizer from our webstore here: https://www.innokinstore.com/accessories.html
If you're not in the US, check out our authorized distributor links to find a suitable vendor in your country: https://www.innokin.com/authorized-innokin-distributor/
Can't find what you're looking for? please contact us at: support@innokin.com
All recent studies point to the fact that vaping is better than smoking. With Public Health England stating that electronic cigarettes are 95% safer than smoking and Cancer Research UK supporting vaping in the fight against smoking relating diseases. Of course, inhaling anything other than fresh air isn't entirely safe, however vaping is a less harmful alternative to smoking.
Observe local, state and federal laws and regulations regarding product disposal.
This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product. Keep Innokin products out of reach of children and pets.
To reduce the risk of injury, do not use this product if it:
If you have additional question, please contact us at: support@innokin.com
If your coil start to have burnt taste within short using time. It may be caused by the following:
Suggestions&solutions:
Check that your settings are optimum for the coil installed and ensure it hasn’t reached the end of its natural life. If it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Check that the coil & tank are fully connected to the device and there’s nothing (pocket fluff, dust, dirt, e-liquid, ect) blocking the connection.
This issue can be fixed on your own with a proper set of screwdrivers.
On the top plate of your MVP5 you should see 4 screws. These are Torx T4 screws that need to be loosened to gain access to the 510 connector underneath the top plate. There is a tiny set screw underneath the 510 connector that needs to be tightened to fix the issue. Once tightened, put the 510 connector back into place and re-seat the top plate. Finally, tighten the remaining screws, and you're all set.
If you can't get it fixed on your own, then please kindly complete Replacement Merchandise Authorization (RMA) to submit an after sale claim on our website or contact support@innokin.com
This issue can be fixed on your own with a proper set of screwdrivers.
Please take out the two 18650 batteries in the mod, use a wrench to take the top 4 screws off, it should be the two screws holding the SS510 where very loose, please tighten it back up then everything will be great. The 4 screws are T4/T5.
If you can't get it fixed on your own, then please kindly complete Replacement Merchandise Authorization (RMA) to submit an after sale claim on our website or contact support@innokin.com
Your battery may not be holding a charge because:
Suggestions&solutions:
This issue can be fixed by allowing the Z50 to run entirely out of battery, turning the manual switch to "off", then throwing it on a charger until it's reached full charge. Switch the manual switch back to "on", click the firing button 3x to fully turn the device on and see if the issue persists.
Please try clean the button of your device with a small amount of isopropyl alcohol and a compressed air canister if possible. Apply the alcohol around the edges of the button and let it stand for about 10 seconds before using compressed air to clean the alcohol off.
If that still does not help, please kindly complete Replacement Merchandise Authorization (RMA) from to submit an after sale claim on our website.
The beeping noise you hear is totally normal and is a symptom of something called pulse-width modulation, or PWM for short. In simple terms, PWM is how the device utilizes the electrical power from the battery to heat up your coil. These pulses of power can approach the frequency range of human hearing in some individuals with an acute sense of sound. Nothing can be done to avoid this noise, however it's nothing to be concerned about regarding the performance or lifespan of your product.
Electronic components are covered by our limited 6-month warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one. Complete the Replacement Merchandise Authorization (RMA) online.
All sales are final. If covered by the warranty, you are eligible to receive replacement parts only.
Yes. If the product is used with non Innokin-certified products, used for commercial purposes, damaged by wear-and-tear, misuse, abuse or negligence, or accidentally damaged or tampered with, the warranty will be voided.
No. coils, tanks and disposable products are NOT eligible for replacement or exchange. Contact Customer Service at support@innokin.com if you have any questions regarding your product.
Please kindly note that we now have after-sales system on our website. You can click the following link for on-line RMA application. Our specialist will check and reply to you ASAP. Here is the link for your reference.
Replacement Merchandise Authorization (RMA)
Usually, it will take 2-4weeks for our warranty center to process and send you new products, please be patient and email us at support@innokin.com if you still have not get the replacement after 6 weeks of waiting time.
Dear valued customer,
Thanks for purchasing an Innokin product!
We kindly remind you that each Innokin product with its unique security code is eligible for warranty service ONCE, regardless of service you receive from vendors, through Innokin support email, or our online warranty claim form. The security code of your product will be recorded within our system once it has been flagged as defective and in need of warranty service. We will not provide repeated service for products which have already been repaired or replaced through warranty once. Thanks so much for your understanding, continous support and trust.
Sincerely,
Innokin Support Team
For a better service and convenient verification, we strongly suggest our customers to keep the proof of purchase and the packages including the cover with label. While starting a warranty claim by filling in our warranty system, we need you to provide the label picture with SN number, and the security code.
Innokin was founded in 2011 with the goal of combining technological innovation, leading designs and the highest standars of quality to create the best electronic cigarettes and Advanced Personal Vaporizers in the world. Innokin electronic cigarettes give you true vaping freedom. With Innokin e-cigs you simply add your preferred e-liquid flavors and then you select the precise power output which creates a perfect taste with the ideal amount of vapor.
Innokin vaping mods are popular in every country where there are Vapers and Innokin mods are already available in more than 5000 Vape shops across America. Innokin electronic cigarettes are far more technologically advanced and environmentally friendly than wasteful low-tech disposable e-cigs.
Innokin products are intended for adult consumers 21 years of age and older. This product is not intended for non-smokers and is only for people of legal smoking age according to federal, state and local laws.
If you’re in the US, order Innokin products right here on our webstore: www.innokinstore.com
If you’re in the UK, order Innokin products right here on our webstore: https://innokinshop.co.uk/
If you’re in the France, order Innokin products right here on our webstore: https://www.innokin.fr/
If you are not in any of the countries above, you can purchase them at authorized retailers near you.
Visit our store locator to find the store nearest you: Store Locator
We’re sorry you’re not able to find the product you are looking for. We discontinue some products from time to time and apologize for any inconvenience.
We have several departments to take their own roles, so if you want to get more efficient service from Innokin, we suggest you read guides as below:
1.If you want to consult Innokin products’ introduction, online order status, or product shipment, please kindly contact at support@innokin.com
2.If you want to cooperate with Innokin to be a distributor, warmly welcome to contact at sales@innokin.com
3.If you want to get warranty service, please kindly complete Replacement Merchandise Authorization (RMA) to submit an after-sale claim on our website or contact at support@innokin.com
4.If you want to cooperate with us in social media platform, assessment activities, advertising, affiliate marketing, or media interview, please kindly contact at marketing@innokin.com
Once we get your emails or claims, we will get back to you as soon as possible.
If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from Innokin. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.
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