What does this warranty cover?

Innokin Technology provides a limited warranty to purchasers that this new Innokin product will be free of material defects or malfunctions that arise during normal use.

How long does the coverage last?

This warranty lasts for 90 days after the date of initial purchase of a new, genuine Innokin product.

What will Innokin do?

Innokin will replace or repair any defective or malfunctioning genuine Innokin device at no charge, except that you must pay to ship the product to our service center. Replacement devices may be refurbished. If there is no issues to be found with the device, you will be charged for return shipping of the device back to you.

What does this warranty NOT cover?

This warranty does not cover counterfeit products, the “consumable” parts of your tank system vaporizers (e.g., atomizers and clearomizers), or any problem that is caused by abuse, misuse, accidents, or acts of God.This warranty also doesn’t cover products that you buy used, on sale, or from a vendor who is not our authorized distributor. Innokin excludes all claims for special, incidental, and/or consequential damages caused by breach of any express or implied warranty. Innokin’s liability is limited to the amount of the purchase price.

All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law. In such event, such warranty or condition is limited to the duration of this written warranty.

This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.

How do you get service?

To be eligible for service under this warranty you MUST return the warranty registration card, the original packaging, the dated receipt or purchase order, or other proof of purchase indicating the date purchased, within three months 90 days of purchasing your genuine Innokin product. We will inspect your device to verify that it is a genuine Innokin product, and if so, repair or replace it if it is received within 90 days of the date of purchase.

If you purchased your genuine Innokin product from an authorized retailer, you may return it to the retailer instead of shipping it to our service center. All other requirements apply.

Please write to Innokin Support, you will be contacted by our after-sales service personnel shortly.

How does state law apply?

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For Innokin Global support, please contact:

Innokin Australia customers ONLY, please contact:

Innokin UK customers ONLY, please contact:

Innokin France/Germany/Swiss customers, please contact:

Innokin Greece customers ONLY, please contact:

Innokin Portugal/Spain customers ONLY, please contact:

Innokin Ireland customers ONLY, please contact: